Toyota of Orlando

Collision Center CSR / Body Shop - Orlando

Orlando, FL
We believe mobility is core to the human experience. We believe that when we are free to move, anyth

Job Description

Collision Center CSR / Body Shop

Posted: Sunday, 3/24/2024

This administrative position provides primary administrative support for the Body Shop Director and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Job Responsibilities:

  • Screen and route written, electronic mail and telephone calls, both internal & external
  • Set appointments, open and manage repair orders, create invoices and close them
  • Create and manage files in our (CCC) estimating system
  • Update customers throughout the repair process
  • Responsible for the Accounts Payables and Receivables for the department
  • Answer multiple phone lines in a courteous and professional manner
  • Greet customers as they enter the collision center
  • Data entry
  • Assist with other administrative duties as needed
  • Strong verbal and communication skills
  • Knowledge in MS Office Applications (Word, Excel, Outlook)
  • Attention to detail
  • Flexible hours
  • Excellent phone etiquette and customer service skills
  • Professional appearance a must
  • Friendly and courtesy disposition
  • Previous experience with CCC and Reynolds & Reynolds, preferred
  • Experience in a dealership environment or Collision Center helpful but not mandatory

Toyota of Orlando At A Glance

We believe mobility is core to the human experience. We believe that when we are free to move, anything is possible. We are driven to innovate and transform to deliver world-class products and services that provide joy through mobility. We believe in doing the right thing, even when it’s hard or seems impossible. In everything we do, we strive to make the world a better place by producing happiness for people and society; happiness for all. The European story of Toyota started in a very modest way. This was when small numbers of imported vehicles were brought here from Japan in the early 1960s. Since those days we have invested in making Europe one of our most important and vibrant global markets – not just for selling cars, but a place for designing, engineering and building them. Our European activities extend to every corner of the continent and include manufacturing plants, logistics hubs, sales & marketing businesses, R&D facilities, training & design centres, a world-class motorsports operation, thousands of local retailers, KINTO mobility services, and Toyota Connected.
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