Suncoast Drivers

Collections Specialist (Remote-MUST live in Minneapolis) CD - Minneapolis

Minneapolis, MN

Job Description

Collections Specialist (Remote-MUST live in Minneapolis) CD

Posted: Sunday, 10/1/2023

We are in need of an experienced Accounts Receivable Specialist! We are looking


for someone who is bright, and capable of working independently.


Position is remote, with the caveat that the person is local to MN and could


commute to Minneapolis office. Mainly for team events and connection


events. Not for working in the office
.


Duties:


Assist customers with accounts receivable activity inquiries;


Manage inbound call queues and emailed support cases; Enroll customers


in automatic payment portal processing and one-time payments; Review


sales order forms, billing and payment history, and internal support cases;


Update customer demographic changes and invoice delivery methods;


Deliver ACH enrollment and W-9 forms per customer request;


Troubleshoot issues, escalate where needed, and follow up promptly to


ensure client expectations are exceeded; Advocate customer needs/issues


cross-departmentally; Maintain compliance with company policies,


procedures and mission statement; Adhere to all confidentiality and HIPAA


requirements as outlined within our Operating Policies and


Procedures in all ways and at all times with respect to any aspect of the


data handled or services rendered in the undertaking of the position;


Requirements:


Minimum of 1 years of customer service experience;


Minimum of 1 year of experience with Microsoft Office Suite;


Minimum of 1 year of experience of call center experience; sedentary work


Prefer experience with Great Plains and Salesforce;


Prefer accounts receivable experience; and Prefer collections experience.


Associates Degree in accounting, finance, or business administration preferred

Suncoast Drivers At A Glance

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