Integrity Pain and Wellness

Call Center Representative - Mesa

Mesa, AZ

Job Description

Call Center Representative

Posted: Thursday, 11/9/2023

We are looking for a Call Center Representative that will be able to assist our current and potential patients. The successful candidate will be able to effectively schedule patient appointments, assist with customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify patient needs: schedule appointments, confirm appointments, take messages and send to appropriate staff member
  • Build sustainable relationships and engage customers by taking the extra mile
  • Follow HIPAA privacy standards

Skills

  • Previous experience in a customer support role
  • Strong phone, email, and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree or GED
  • Bilingual in English/Spanish is a plus

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Integrity Pain and Wellness At A Glance

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