Kroger

CUSTOMER SVC/CLERK - New Berlin

New Berlin, WI
ABOUT KROGER: At Kroger, we believe no matter who or where you are, you deserve affordable, easy-to

Job Description

CUSTOMER SVC/CLERK

Posted: Friday, 3/8/2024
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Roundy's merged with The Kroger Company in 2015. Today, we're proudly serving Roundy's customers in over 140 stores under the retail banners Pick ‘n Save and Metro Market in Wisconsin and Mariano's in Illinois.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Roundy's family! Minimum
  • High School Diploma or GED
  • 6 months related experience or training; or equivalent combination of education or experience
  • Effective interpersonal and customer service skills
  • Good math skills (ability to add, subtract, multiply and divide)
  • Sound judgement/decision making skills
  • Friendly, approachable/outgoing demeanor/team player
  • Ability to work in a fast paced environment
  • Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
  • Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
  • Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
  • Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
  • Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
  • Determine work priorities and task lists to consistently maintain adequate front end conditions
  • Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
  • Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
  • Communicate pricing and signage discrepancies to the pricing coordinator
  • Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
  • Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
  • Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
  • Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Kroger At A Glance

ABOUT KROGER: At Kroger, we believe no matter who or where you are, you deserve affordable, easy-to-enjoy, fresh food. This idea is embodied in a simple tagline—Fresh for Everyone™. With annual sales of more than $121.1 billion, Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states under two dozen banners and in over 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve over eleven million customers daily through seamless digital shopping, in our stores and through delivery, serving America through food inspiration and uplift. We are an associate-first, inclusive culture of diverse backgrounds, skills and experiences. Our people are essential to our success, and we focus intentionally on attracting, developing and engaging a diverse workforce that represents the communities we serve. We’re proud that our culture has been recognized among the best of the best by leading organizations including Forbes, Newsweek, the Human Rights Council, Computerworld, Diversity Equity Index and others.
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