Washington University in St Louis

Billing Scheduling Associate II - Medicine Multispecialty Center - St. Louis

St. Louis, MO
Washington University in St. Louis offers rewarding opportunities in various fields at all levels, w

Job Description

Billing Scheduling Associate II - Medicine Multispecialty Center

Posted: Thursday, 5/23/2024

Scheduled Hours


Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

Job Description

Primary Duties & Responsibilities

  • Obtains insurance information from patients and counsels alternative ways for financial assistance.
  • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
  • Provides patient scheduling services to include collecting demographics and insurance registration. Reviews schedule for new patients, updating when necessary.
  • Calls patients with appointment time reminder, obtaining insurance information and referral forms. Process internal physician referral for clinical care.
  • Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
  • Explains billing process to other staff; assists with basic account maintenance activities.
  • Assists patients with insurance questions regarding the billing process.
  • Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
  • Based on physician input may make daily edits and temporary changes to provider scheduling templates.

  • EPIC EMR and Scheduling background.
  • Demonstrated interpersonal skills and working knowledge of insurance and financial options.
  • Effective customer service skills.
  • Prioritization and organizational skills.
  • Demonstrated ability with Microsoft office including Excel and Word.

Washington University in St Louis At A Glance

Washington University in St. Louis offers rewarding opportunities in various fields at all levels, with positions in engineering, nursing and health care, research, administration, technology, security and more. We seek people from diverse backgrounds to join us in a supportive environment that encourages boldness, inclusion and creativity. Working at WashU: Essential to every aspect of the university’s mission, our employees enrich students’ learning experiences, discover and build knowledge, advance health, save lives, and support excellence in all that we do. THE EMPLOYEE EXPERIENCE WashU’s employee experience includes five areas of focus, concentrating on the dynamic relationship between all facets of well-being and the diverse needs of people. The employee experience spans many important areas, including work-life integration, growth and development, physical and mental health, financial well-being and a vibrant, inclusive culture and community. We want our people to thrive, personally and professionally, and empower everyone to engage, take care of themselves and their families and achieve success in a meaningful career to live out their life’s purpose at WashU while supporting our missions. Thanks, in part, to our employees, WashU is Missouri’s top employer, as ranked by Forbes. UNIQUE BENEFITS WashU is committed to providing you with a comprehensive and competitive benefits package. You and your family have access to benefits and resources, such as health care, vision, dental and insurance coverage, tuition assistance and reimbursement for dependent children, financial well-being benefits as well as well-being and mental health programming and support. EMPLOYEE WELL-BEING Our holistic approach to well-being includes more than your physical and mental health – we also want you to feel supported financially and professionally. From our employee assistance program, Work-Life Solutions, to our on-going programming for mindfulness, learning and development and financial security, we’re here to help you take care. Our well-being team also provides excellent health, dental, vision and insurance options in addition to many physical activity programming and employee perks. For more information on benefits, development opportunities, wellness and engagement opportunities for employees, visit hr.wustl.edu.
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