STS Manufacturing

Bi-Lingual Field Service Technician - Mesquite

Mesquite, TX

Job Description

Bi-Lingual Field Service Technician

Posted: Saturday, 1/20/2024

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

****Being Bi-Lingual in Spanish is Required****

Key Duties & Responsibilities:

  • Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
  • Continual training of equipment and resources necessary to perform the functions of the department
  • Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
  • Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
  • Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
  • Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
  • Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
  • Dismantle machines and equipment to gain access to and resolve issues
  • Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
  • Produce timely and detailed service reports
  • Monitor work procedures, work schedules, and expedite workflow
  • Create and submit a completed expense report each month
  • Assist with office / warehouse needs as time permits

You should be proficient in:

  • PLC Troubleshooting Skills
  • Electrical Troubleshooting Skills
  • Mechanical Troubleshooting Skills

Machines & technologies you'll use:

  • Programmable Logic Controller (PLC)

Salary info:

$25 - $35 / hr

STS Manufacturing At A Glance

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