NIVA Health

Assistant Office Manager - Novi

Novi, MI

Job Description

Assistant Office Manager

Posted: Wednesday, 9/13/2023

At NIVA Health, we believe that every person has the right to live their best life! Our mission is to provide innovative quality healthcare solutions to enhance the well-being of our patients and communities. As an Assistant Medical Office Manager, you will play a vital role in establishing the patient's relationship with NIVA Health and providing them with a world-class experience.


- Assist the Office Manager in overseeing the day-to-day operations of the medical office, ensuring smooth and efficient functioning.

- Collaborate with the administrative and clinical staff to optimize patient flow and ensure timely delivery of healthcare services.

- Support the implementation of office policies, procedures, and protocols to maintain compliance with relevant regulations and standards.

- Utilize your Medical Assistant experience to provide clinical support as needed, including taking patient vitals, assisting with treatments, and documenting patient information.

- Handle patient inquiries, complaints, and concerns in a professional and compassionate manner, building positive relationships with patients.

- Supervise and train office staff, promoting teamwork and a positive work environment.

- Assist with financial management, including processing payments and assisting patients with obtaining financing through our established lenders.

- Coordinate and maintain office supplies, equipment, and inventory.

- Participate in outreach activities, fostering positive relationships with patients and the community.


- High school diploma or equivalent; associate or bachelor's degree in healthcare administration or related field preferred.

- Minimum of 2 years of experience as a Medical Assistant in a clinical setting.

- Proficient in using electronic health record (EHR) systems, medical billing software, and other office management tools.

- Strong knowledge of medical terminology, procedures, and regulations.

- Excellent organizational, multitasking, and time management skills.

- Exceptional communication and interpersonal skills, with a positive and friendly demeanor.

Performance Expectations:

Teamwork - There is a need for the winning candidate to be comfortable and capable working within a team environment. We have a zero-tolerance approach to drama and team members must work together positively and build one another up.

Resilience - Willingness to utilize existing skills and talent, while simultaneously learning and executing the company’s proven system to achieve positive patient outcomes and organizational goals. Must be willing to learn new concepts and unlearn intuitive ideas that do not match with the company's structure.

Ownership - The winning candidate will have significant income upside - with no cap or limit - if results are achieved. This is a great role for an achiever looking to grow and accomplish vs. seeking purely stability and a place to come daily.

Open-mindedness - Whatever it takes attitude with a patient care and sales focus. Additionally, you must possess a willingness to be cross trained to help the clinic achieve its patient care goals.

Positivity - We LOVE patient care and seek a bubbly, positive, sunny outlook from our winning candidate. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must!

If you are looking for a fulfilling role that allows you to be part of a dynamic team and make a difference in patients' lives, we invite you to apply for the position of Assistant Medical Office Manager at NIVA Health. Join us in providing innovative healthcare solutions and delivering exceptional patient care.

Job Type: Full-time

Pay: $52,000.00 per year


  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off


  • 10 hour shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus opportunities


  • Google Suite: 1 year (Preferred)
  • Management: 3 years (Preferred)

Willingness to travel:

  • 25% (Required)

Work Location: In person

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

NIVA Health At A Glance

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