JLL

Assistant General Manager - Chicago

Chicago, IL
We’re JLL—a leading professional services and investment management firm specializing in real estate

Job Description

Assistant General Manager

Posted: Wednesday, 3/27/2024
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant General Manager
Job Description
The Assistant General Manager (AGM) functions in conjunction with and in the short-term absence of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The AGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is working with the GM in achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).

Responsibilities:
Work alongside the General Manager onsite to assist in managing a commercial office asset. Multi-tasking and flexibility are essential skills needed in this role.
Creating strategic and collaborative solutions
Individuals who see the big picture, acts decisively, and focuses on creating an energized and collaborative environment. As an Assistant General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Success will be measured by your ability to develop winning strategies for project execution.
You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships

Specific Job Functions:
Administrative/Reporting/HR: Oversee completion of monthly, quarterly and annual owner’s reports.
Notify tenant of special projects (i.e. building shutdown), emergencies, or other requests.
Assist in completing the Operations Audit.
Conduct staff meetings and participate in Security and Janitorial meetings.
Oversee Property Associate position.
Develop performance objectives and perform mid-year and year-end performance reviews for all.
Maintain all personnel folders.
Approve all timesheets, distribute checks, and file payroll registers.
Oversee hiring process.

Financial & Accounting: Assist with the completion of annual budget, income and expense, and capital improvement plan.
Create annual escalations, quarterly escalation accruals and lead annual reconciliation process.
Oversee monthly accruals, work with accountant on monthly/quarterly reporting requirements.
Oversee achieving annual budgeted revenue, operating and capital expenses.
Create timely and accurate reporting (monthly, quarterly)
Assist in completing financial audits.

Tenant Relations: Distribute annual tenant survey and perform follow-up as necessary.
Build and maintain tenant relations with key contacts.
Assist in managing tenant option rights and information.

Operations / Security Life Safety: Oversee and work with Security Director in security oversight of the building.
Coordinate with the Security Director to schedule fire drills and communicate to tenants regarding life safety issues.
Manage building contracts and vendors to maintain Class-A operations.
Perform Monthly/Quarterly property inspections.

Contracts/Agreements: Prepare and review contracts.
Ensure all legal agreements have been fully executed by tenant and ownership.
Assist General Manager with the Real Estate Tax protest process.

Job Qualifications, Education and Experience:
Minimum of three (3) years of commercial real estate or property management experience
Bachelor’s degree from an accredited institution preferred, preferably in Business Administration, Accounting, Finance, Operations, or equivalent
Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required
Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required
Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers, and the public.
A relationship builder
Both verbal and written communication skills are vital, and of course you’ll be good at establishing relationships with all levels of the organization & external clients.
Tech minded
The real estate industry is consistently changing with technology. You’ll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset.
An achiever
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL At A Glance

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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