Team Car Care dba Jiffy Lube

Assistant General Manager - Mount Pleasant

Mount Pleasant, SC
You've made the first step toward taking care of your car by visiting this site because Jiffy Lube l

Job Description

Assistant General Manager

Posted: Monday, 2/12/2024
Overview:
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Team Car Care (TCC) owns and operates more than 550 Jiffy Lube auto service centers in North America. We offer a fun, fast-paced work environment with a comprehensive benefits package, including medical plans, 401(K), certification/tuition reimbursement, and paid vacations. At Team Car Care, we invest in you and your future by providing excellent training for our technician and management positions. In addition, we offer fast-track career advancement opportunities for hard-working team players who can deliver results. So, if you are looking for more than a job, apply today and begin your career with Team Car Care!

Description

The Assistant General Manager (AGM) is a management position within the service center. Specifically, they are 2nd in command. They are responsible for driving positive sales consistently while creating a fantastic guest experience daily. It is an excellent opportunity to be a critical team player in the store's overall success. Working closely with the General Manager (GM), the Assistant General Manager (AGM) is responsible for coaching the teammates, ensuring the process is executed through the IOS process and driving store sales growth through traffic and core sales mix while achieving operational efficiency. In addition, you would have been trained and certified to perform all lubrication services, core ancillaries, customer service (CSAT), and advanced management through our internal training program.

Responsibilities will include but will not be limited to
  • Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.
  • Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
  • Ensure our quality control measures and processes are followed consistently
  • Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
  • Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
  • Provide clear and detailed direction to the team consistently
  • Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
  • Provide guidance and mentoring to the automotive technicians and CSA's
  • Perform opening and closing duties when the General Manager (GM) is off
  • Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need
  • Leads daily team huddles and store meetings. Setting the direction for achieving the business goals
  • Manages inventory and product order that meets the business need
  • Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
  • Assist guests with their questions and needs. In-person, electronically, or via the telephone
Qualifications
  • One to three years of retail management experience; Professional automotive experience is not required.
  • Must have exceptional oral and written communication skills
  • Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
  • Has sound business sense and a comprehensive understanding of the retail industry
  • Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
  • Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
  • Has a "Guest First" mindset
  • You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Must be able to stand on your feet on hard surfaces like concrete or metal
  • Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
  • Must be able to lift and move work-related items up to 50 pounds
  • Perform all other duties as assigned or needed.
  • Must be at least 18 years of age
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Additional Information:

Team Car Care dba Jiffy Lube At A Glance

You've made the first step toward taking care of your car by visiting this site because Jiffy Lube loves your car as much as you do. We stand behind our work and give you the best preventive maintenance available. Feel free to browse around and learn more about how to take care of your car. At Jiffy Lube our goal is to extend the life of your vehicle through preventative maintenance. One of our most popular services is the Jiffy Lube Signature Service® Oil Change. This is not your standard oil change; it is a multipoint inspection that is like a combination of all of our services. The Jiffy Lube technicians inspect key components, check and fill your car’s fluids and change out your old oil and replace it with up to 5 quarts of quality Pennzoil oil. In addition to oil changes, Jiffy Lube automotive services in Heartland range from filter changes and transmission services, to serpentine belt replacement and battery maintenance and replacement. You can count on Jiffy Lube to help keep your car on the road. Moreover, with convenient Jiffy Lube locations throughout the general area, you can always find one near you! Being part of your community means we work even harder to offer nothing but top-notch, quality products and services. After all, you are more than just our customers; you are our neighbors.
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