Matson Navigation Company, Inc

Account Specialist 1 - Phoenix

Phoenix, AZ
Matson is the premier expert in navigating supply chain challenges, bringing 140 years of expertise

Job Description

Account Specialist 1

Posted: Thursday, 5/16/2024

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The Account Specialist is responsible for customer communications in all Matson's Trades and Services, providing the customer with one point of contact while acting as the customer’s advocate and liaison to the rest of the company.

What you'll do:

  • Deliver quality service with proper communication and follow-through that consistently reflects accuracy skills.
  • Maintain an average speed that is within 25% of the mid-range of the assigned team.
  • Demonstrate a working proficiency of all Matson tariffs as they pertain to the customer base for which they are responsible.
  • Provide rate quotations.
  • Book and schedule customer’s freight as requested.
  • Monitor, track and manage customer’s freight.
  • Provide timely and accurate invoicing.
  • Ensure timely and accurate payments for services provided on behalf of customer’s freight.
  • Facilitate communications and resolution of claims.
  • Be knowledgeable and responsive to all customer needs.
  • Demonstrate a proficiency of applications needed to support the customer.

You have these skills:

  • Strong interpersonal skills.
  • Proven record of dependability. Punctual and reliable attendance of the Account Specialist is critical to the success of a fast moving service center.
  • Proven self-motivation skills.
  • Active listening skills.
  • Able to manage multiple tasks.
  • Proficiency with a keyboard and window-based applications, including Internet.
  • Organization and prioritization skills.
Requirements
  • High School Diploma or equivalent required.
  • One to two years of work-related experience in a customer service/care role in an office environment, preferably in a call center.

Matson Navigation Company, Inc At A Glance

Matson is the premier expert in navigating supply chain challenges, bringing 140 years of expertise to the complexities of moving freight. Since 1882, we have been the leader in ocean shipping throughout the Pacific. Our success was built steadily, year after year, on a foundation of high trust relationships. We are the lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific and we provide the top shipping solutions in the world’s largest trade lane, Asia to the U.S. West Coast. Along with our subsidiaries Matson Terminals and Matson Logistics, we are dedicated to exceeding customer expectations with quality, reliability, and integrity. Our people are our greatest asset—they make us exceptional. We are a Honolulu-based company, and everyone who works with us becomes part of the Matson ohana or family. Our workplace is diverse and inclusive; we encourage new ideas and differing perspectives. Our business is growing, and we’re seeking positive, creative problem solvers to join us during this exciting time. If you are looking for meaningful work in a dynamic industry where your impact will positively change the lives of many we’d love to hear from you.
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