Job Description:

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

• High school diploma or G.E.D.
• Two or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements.
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software.
• Experience working with engineering principles and practices

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance